Your Questions, Answered

Where is Raven Hair Co. located?
Raven Hair Co. is located at 806 Chemong Road, Peterborough, Ontario K9H 5Z6. We welcome walk-ins during business hours or you can book an appointment in advance.
What are your hours of operation?
We're open Monday and Friday 10:00 AM–6:00 PM, Tuesday through Thursday 9:00 AM–9:00 PM, and Saturday 9:00 AM–3:00 PM. We are closed on Sundays.
What services does Raven Hair Co. offer?
We offer a full range of hair services including cutting and styling, colour and highlights, hair extensions, bridal and formal styling, treatments, and facial waxing. All services are designed around your individual look and lifestyle.
Do you offer hair extensions, and what type do you use?
Yes, we offer Beaded Weft Extensions using 100% human hair sourced from Philocaly Hair, a Canadian company. A complimentary consultation is required before booking so your stylist can customize the length, volume, and pricing to suit you.
Do you offer bridal hair services?
Yes, we offer a full bridal suite including Bridal Styling, Bridal Trial, and Bridal Styling Without Trial, as well as Bridal Party and Formal Styling options. Deposits may be required for large group bookings.
What colour products do you use?
We use L'ANZA Healing hair colour, offering a range of colour lines to deliver vibrant, shiny results suited to your hair type. All colours are 100% guaranteed when you purchase the recommended take-home regimen.
Is Raven Hair Co. an eco-friendly salon?
Yes, Raven Hair Co. is a Certified Green Circle Salon, recycling up to 98% of salon waste including hair clippings and leftover colour. Sustainability is a core part of how we operate.
What is your cancellation policy?
We require at least 48 hours' notice to cancel or change an appointment. Cancellations with less than 48 hours' notice are charged 50% of the scheduled service. For same-day bookings, a minimum of 3 hours' notice is required.
Is a deposit required to book an appointment?
Yes, a $50 deposit is required for all online bookings and is applied to your total on the day of your appointment. For services over 4 hours, such as colour corrections, a $200 deposit is required.
What is your refund policy?
We do not offer refunds on services or retail items — all sales are final. If you're not fully satisfied, contact us within 7 days of your appointment and we'll arrange a complimentary adjustment, pending management approval.
How much does a haircut cost?
Pricing varies by service and stylist. For accurate pricing, please contact us directly or check our online booking page. All haircuts include a wash, scalp massage, and style.
How much do bridal services cost?
Bridal Styling starts at $130, a Bridal Trial is $99, and Bridal Styling Without Trial is $175. Bridal Party and Formal Styling options are also available starting at $45.

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